Gentle and Grounded takes pride in offering high-quality, eco-friendly products. We hope you are completely satisfied with your purchase, but if for any reason you are not, we are here to help.
Returns:
- If you are not satisfied with your order, please contact us within 7 days of receiving your products.
- Products must be unused, in original packaging, and in resellable condition.
- Non-refundable items include products on sale, opened or used items, and custom orders.
Refund Process:
- Upon receiving your return, we will inspect the items and notify you regarding the status of your refund.
- Refunds will be processed via your original payment method. Please allow 7-10 business days for the refund to appear in your account.
Shipping Costs:
- Shipping fees for returning products are the responsibility of the customer, unless the product is defective or we made an error with your order.
For any further inquiries regarding returns or refunds, please contact us at clean@gentleandgrounded.com.